Outreach Legal

Opt-out and Suppression Policy

Documents how opt-out requests are collected, honored, stored, and synchronized across all campaign channels.

Last updated: April 3, 2026 | Back to legal center

Suppression Enforcement

All opt-out events must be honored promptly and enforced before subsequent outbound sends.

Suppression controls apply across coordinated channels where technically supported by connected providers.

Operational Requirements

Suppression handling must include durable storage and synchronization workflows.

  • Webhook-driven opt-out ingestion.
  • DNC and suppression list updates.
  • Pre-send suppression checks.
  • Audit visibility for suppression actions.